Frequently Asked Questions
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Nope! As long as we can access your yard, our team can complete your service while you’re away.
Light rain or snow won’t stop us, but dangerous or extreme weather may require a reschedule for safety. You’ll always be kept informed.
Never. Scooply is 100% contract-free — stay because you love the service, not because you’re locked in.
Friendly dogs are usually fine, but for everyone’s safety, we prefer pets be indoors or secured during service.
You’ll receive a text notification when your service begins and again once your yard is fully cleaned and checked.
Nope! Most customers aren’t home when we visit. As long as your yard is accessible and your pets are safely inside, we’ll take care of everything and send a confirmation once your service is complete.
We gladly service homes with multiple pups. Whether you have one dog or a whole pack, we make sure your yard gets the same level of thorough, dependable care every time.
We work year-round in most weather conditions. If extreme weather makes service unsafe or ineffective, we’ll notify you and reschedule as soon as possible—your yard will never be skipped without communication.
Absolutely. We carefully clean all accessible outdoor spaces where dogs roam. Our technicians take extra care around pool decks, mulched areas, and landscaping to make sure everything stays neat and protected.
